store policy.

Customer Care

Here at Women's Initiative, we stand by our superior product quality and guarantee that you will be satisfied with your purchase. Because our products are handmade, hand-dyed and hand-woven, each product will vary slightly from the product pictured. We sincerely appreciate your support of the women in our program who have worked hard to learn and master a new trade to better their lives!

Shipping

All items listed on the website are readily available for shipping unless otherwise noted and will be shipped out in 3-5 business days. Covid-19 may increase shipping times in an unpredictable way. We ship both domestically and internationally via USPS.

Once orders and shipped, they are in the hands of the USPS. We cannot provide refunds or replacements for items lost in the mail or damaged during shipping.

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations.

Returns on all items except for clothing are accepted within 60 days of purchase for any reason. As we guarantee excellent craftsmanship of our products, please contact us if your item breaks or tears and we will assist you with a replacement item (if available) or a full refund.

Exchanges are accepted within 30 days or until we run out of the item that you purchased. If a replacement or equivalent exchange is unavailable, we will issue you a refund.

Clothing returns or exchanges must be unwashed and unworn, in new condition. We will make every effort to exchange for a correct size when inventory is available.

To initiate a return, please send us an email with your name, order number, and item(s) you wish to return/exchange to info@hopeigniteslife.com.

Once we receive your returned Item, we will ship out your new item or issue your refund as requested.

Order cancellations must be received within 24 hours of purchase.

Wholesale Inquiries

We are thrilled that you are interested in carrying our beautiful handmade products in your retail location! We offer a wide variety of products and designs to best suit your needs. Please contact us at info@hopeigniteslife.com for more information on partnering with us to empower impoverished women around the world.

Privacy Policy

We value your privacy and do not sell your personal information to third parties. 

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